Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It can take anywhere from 3-7 days depending on distance, shipping carrier and service selected. For our flat rate and free shipping, we normally use USPS Priority Mail.
You can create an account here.
Please send us an email before your item ships to cs@mysupplementplug.com. Once your item ships, we cannot change the shipping address.
You can use the tracking number in your email confirmation.
No we do not keep any of your payment information like credit/debit card number.
At the moment we do not charge sales tax for the sale of dietary supplements as they are sale tax exempt in the state of Wyoming.For all other items sold to individuals in the state of Wyoming yes we must collect 6% sales tax. This may change if we ever have a NEXUS in another state but for now no.
We ship worldwide.
Most likely yes. If not, we will email you about the circumstances and what to expect.
If you need to swap an item
Returns and Exchanges
We accept returns for unopened items within 30 days of purchase. If items are opened we handle requests on a case-by-case basis, but normaly we do not provide cash refunds for opened products. More details here.
Please send us an email with pictures and we will investigate and follow-up with you. We take pictures of all orders leaving our facility prior to dropping them off with the selected shipping carrier. Most likely we will email you a return label to return the incorrect item and ship the correct one to you. Please include your order number and name.
Please send us an email with pictures and we will investigate and follow-up with you. Please include your order number and name.
We will provide you with this information once a return is approved.
Please email us at cs@mysupplementplug.com or head over to out contact us page.
Please email us ASAP with the correction. If we do not hear from you we normally ship packages within 1-3 business days.
Yes we can modify or cancel your order as necessary before it ships. Once an order ships and is with the shipping carrier we cannot cancel or modify the order.
This option may be available with certain products.